Caller video invitation
Initiate controlled live video with callers who are able and willing to share their camera.
← All softwareLive video intelligence
See what is happening, while decisions still matter.
Enable control-room staff to establish secure live video with a caller, invite supporting officers and retain appropriate visual evidence to improve incident understanding.
Designed for operational teamsResponsive by designDiscuss integration requirements
WORKFLOW VIEWLIVE VIDEO INTELLIGENCE
LiveSight360
01Site / organisation↗
02Operational activity↗
03Verified record↗
Built around real workIllustration of the operational journey
CAPABILITIES
Engineered detail without a crowded canvas.
Site drawings are only useful when the supporting information can be found, edited and exported.
Control-room viewing
Give authorised dispatchers a live visual reference alongside their existing incident workflow.
Officer and supervisor invitation
Bring approved field staff or supervisors into a shared view when additional situational understanding is needed.
Caller location context
Capture and present appropriate location information subject to consent, device settings and operational controls.
Connectivity resilience
Use suitably configured media infrastructure including TURN-based connectivity to improve reachability across networks.
Evidence handling
Support server-side recording and later review when operational policies, legal basis and retention controls permit.
Secure access paths
Separate viewer permissions and protect session access rather than using public unauthenticated video links.
Operational handover
Make the relevant visual information available to authorised decision-makers without forcing them to adopt a general consumer video platform.
WORKFLOW
From the first drawing to a useful record.
A straightforward sequence for the engineer, reviewer and customer.
A caller contacts the appropriate control room
The call handler offers a secure video invitation
The caller consents and opens the session
Authorised staff view the video and available context
An officer or supervisor may be invited if required
The session ends with evidence handled under policy
REAL OPERATIONS
Where this product fits.
Examples of how teams can make practical use of the platform.
Unclear incident reports
View the scene when verbal descriptions are incomplete or rapidly changing.
Remote specialist support
Invite a subject-matter expert into a controlled session to help interpret what is visible.
Evidence-informed debrief
Review appropriately retained session evidence under the organisation’s retention and access rules.
DEPLOYMENT CONSIDERATIONS
Make the workflow fit the organisation.
The practical value comes from matching roles, permissions and integration paths to how your teams actually operate.
People and permissions
Define which teams will administer, operate and review LiveSight360, and restrict access to the records they need.
Data and assurance
Agree what information is captured, how changes are logged, and the applicable retention and privacy rules.
Existing systems
Identify specific integration points before assuming a live connection; test credentials, data mapping, failures and handover.
Rollout and support
Start with a representative workflow, verify it with users and expand in controlled stages.
QUESTIONS & ANSWERS
The detail behind the platform.
Frequently discussed points to clarify before arranging a demonstration.
Does the caller need a specialist application?
A browser-based approach can support invited callers; device and browser compatibility should be validated during rollout.
Is every video automatically recorded?
Recording must follow the configured product and organisation’s lawful policy; never assume that all sessions are retained.
Can supervisors join a live session?
Authorised invitation workflows can support supervisors and field officers.
Can video replace verbal incident assessment?
No. It adds useful context, but professional assessment and established dispatch procedures remain essential.
RELATED SOLUTIONS
Designed to work alongside the right tools.
Each application stands on its own. Integrations can be scoped where they add real operational value.
NEXT STEP
Request a demonstration See LiveSight360 against your own requirements.
Tell us about the people, sites, data and workflows involved. We can discuss a practical demonstration and the deployment questions that matter.